Closet World is a company that is almost too bad to be true.
Their disregard for their customers is so complete that I'm not even upset anymore by my experience — just astonished that the company remains in business.
Rather than detail every broken promise, missed appointment, unreturned phone call, ignored complaint or wasted day off work for workmen who never showed, I'll simply summarize the most egregious problems below.
But if you read no further, please take away this message: DO NOT EMPLOY THIS COMPANY FOR ANY PROJECT.
Here goes:
Project to redo three closets is promised to take one day. The installer brings insufficient material to complete the project — but since the designer screwed up the measurements, the job could not have been completed anyway.
They promise to return the following work day to complete the job. They don't.
We make many unreturned phone calls and spend hours on hold before we get a new completion date — in one week. But they don't show up.
They re-re-schedule, never having apologized for the earlier screwups. A week later, the crew shows up four hours late. They complete one of the two remaining closets, but screw up installation on the third, which has been mismeasured yet again.
Through all of this, no employee or manager would take any responsibility for actually honoring their commitments or repeated promises. They just made excuses and said, "these things happen, " all the while assuring us they would not happen again. They never apologized — for our having to take days off work for no-show appointments, for failing to return calls, for keeping us on hold for hours, for anything.
So when they promised to call us the following work day to set up a new appointment to finish the work on the remaining, screwed-up closet, we decided we would just wait for that call. We were done calling them.
That was three months ago.
They never called.
So we finally turned to someone reputable to fix the remaining closet instead.
In retrospect, we should have known better. There are dozens of horror stories about this company online and the company has an "F" rating with the Better Business Bureau.
I saw that a company spokesman said online somewhere that "only 2 percent of their clients" have problems as numerous and severe as mine were. He suggests that having 1 out of every 50 clients feeling so bitter, frustrated and dissatisfied that they post lengthy complaints online is actually pretty good.
Look, all companies make mistakes, but good companies don't keep repeating them. And good companies also go out of their way to satisfy clients when things go wrong.
Closet World never even tried.
(P.S. I didn't even go into the shoddy quality fo the work they did do, but there are photos online at: http://www.flickr.com/photos/avoidclosetworld/)
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