First off let me say that prior to even considering this service I was barraged with phone calls. My caller ID shows over 60 in a 1 month period.
Hubby and I decided we wanted an alarm system. However we wanted a hard wired one like we had in CA with ADT. We got talked into this hokie system that I can buy at Home depot or radio shack for 50 bucks.
We get the box after our order and we didn't even recive the what we order. Missing a few sensors extra key pad etc.
We Immediatley called on when we recieved it and asked to cancel. Got the run around from at least 4 different sales ppl. Or account recovery ppl.
I've never installed the service its inthe box waiting to be mailed back. Everytime I have called I've been placed on hold for long periods of time only to have someone try to give me FREE crap that isn't FREE. I was charged 169.00 on my Credit card right off the bat. Was supposed to be 69.00 and some change. I've been auto billed every month for monitoring I am not recieving as this hokie system has never been installed.
The only thing they are monitoring is my Credit account.
The whole you have a contractual agreement is BS! I received a letter from Protect america stating thay can't read the fax and to sign a and mail back a contract and keep 1 copy for my records. NO Contract is bining if they don't have your true signiture on an origianl document. FAxed signitures are not binding in the contract world.
I guess they can still read my credit card information as I'm being billed for services I am not getting nor do I want.
They said If I mailed the lame system back to them it would be considered a Volunatry REPO. Lmfao. A woman Named Van told me too that I wouldn't get any money back. Credit card I say CHARGE BACK! Then she told me that They would report me to the 3 CRA for non payment. NO problem. I'll dispute it and request debt verification and I want original signed documents. THen after that didn't work. SHe told me they would put a lein on my house. LMFAO Told her that would never happen and that its also against the FCRA.
She then proceeded to tell me that they would garnish my wages. LMFAO I've been in the Military 19 years, Only Uncle sam and other gove subsidies can to that and again its againt the FCRA. Then they proceeded to tell me that they would sue me, I again said that also against the FCRA as you can't treaten to do something you have no power nor intentions of doing. Whom needs credit collectiions when you have the Customer serice reps trying to do it.
THey are trying to tell me that since I didn't cancell it however they have notes that "customer wants to cancell" in their system. THat I am obligated.
I am obligates to file a complaint with the FTC for fraud and the BBB for fraud.
The 35 dollars it will cost me to file suit in small claims is well worth it.
Still laughing about the voluntary repo. LMFAO SO I voluntary repo it and they keep taking the money. How is that a repo.
Jenna
Yuma, Arizona
U.S.A.
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