I am gonna give a copy of letter briefly and i mean very briefly explaing what happened. I also notice a report on here from the same comp. The exact same thing happened to us the exact way. Its unbelivable. I wrote to the bbb at an earlier date last year at this time things have changed and would like to see if more can be done.
I am having a very large problem which i think consits of misreprensation and possiable bait and switch and really need help. I can not afford an attorney or would have already taken to court. I have much documentation paper work and pictures of all statements. Can you please help me, i will give you a brief description of problem and if you need more just let me know. I see many complaints have been filed against this company. It is the pool depot of georgia address is 120 interstate parkway east in atlanta georgia. I also have contacted the consumer affairs of georgia which i understand from an investigation report they are building a report against the pool depot.
I was brought into this situation by seeing the advertisement for the 395$ pool package this is what i was out to get.insted when sales man was at the hosue he claimed it was junk and would fall apart in a years time not a stable pool because it was oval etc. He then inticed us with the top of the line elite model which contained no chemicals (it worked by an ionizer system) and very little maintaince only shock one time before each season of swimming was the only chemicals involved and a lifetime warranty. Well after disscusing with my husband we decided in the long run that would actually save us money with the no chemicals and warranty, they told us no middle man if any problems we just call them and they take care of everything. This was very inticing although i did not like the final price of 7800$. But again decided it would pay off, and we could make mo. Payments of 141$. They did not tell us it would be finaced which in the end would cost 12,000. I thought it was all through the pool depot. However the papers came like 2 weeks before installed and i was blasted by the finace and upset they did not tell us. After waiting 4 weeks for installation (and trust me the story goes much deeper) they were late, broke my h2o pipe to the house and i had to buy the things to fix and by the crew lunch to have them fix it. But after installed he stood upon me stading with a box of chemicacls telling me how and what to do, right then it all began. He told me there was no such thing as a chemical free pool etc.
Well with technology today and this ionozer i knew no better it sounded ok to me. He told me i have to put clorox in each week test ph test alkallinity, add this add that and kept going on. If i knew all this i would have stuck with the 395$ pool. This was the whole reason of paying this amt. For this pool. 2 days later called pool comp. To let them know i was extremely upset, and for them to come get thier pool i was not happy and piesces were already falling apart and have pics to show this. He then told me did i read the back of the contract, well i was never aware there was a back to the contract. On the back they have everything covored such as this is not a chemical free pool etc. I really felt i was done wrong and asked why they didnt have an initail or signature line to show i have seen this??? I had a three day cancelation period which was before pool was ever installed. Knowing i was very upset the pool was-is junk they installed a ity bitty horriable looking deck with broken pickets etc. (again much more to this) and very dangerous. Well contract signed you are stuck with it. This was my answer. I went all directions for help taled to many people whom were aware of this comp. Etc. Pool was installed 4-5-01 on 4-17-01 they already put a lein on our home, mind you never got a bill or chance to pay nor were repairs even attemted to be fixed. They offered to fix the pool and did but this is all besides the point.
6 mos later when repairs were made they had to replace liner due to beetles came through the liner (this heavy duty indestructiable liner as they told me) i cant even swim in the pool the ionizer turns my hair green. This was a question i asked when purchased, being a hair stylist with bleach blonde hair i asked him (wayne smith) if the copper and metal in that would ruin my hair he assured me it wouldnt. I almost lost all of it due to this and cant even get my hair wet in the pool this also defeats this ionozer.
I am very very upset and now they are threting me to come take the pool and we are resposiable for all disassemble shipping full cost of the pool and intrest and still have the lein on our home. Because of this we have since filed bankrupcty because of this harrasment and nightmare. They finally sent us a payment book in oct of 01. I have many certified letters i wrote them addressing problems and much info.in 99 this company had lawsuits on them for bait and switch. Can you please help me?
Sincearly, crystal
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