I contacted this company to provide moving services on April 1. They were to arrive at 8:30 A.M. But did not show up until 10:30 A.M. And this was only after I had placed a call to the office. When the moving crew arrived, the foreman told me that the office had double booked them and that there was a lot of confusion as to what crew went where. When the company owner was notified of this, she denied double booking, saying that there were mechanical difficulties which, miraculously, they were not responsible for per the contract. However, when the Better Business Burea became involved, the company responded that they didn't double book, but IF THEY DID, they finished the first job first. Can you say contradiction?
The crew was directed to dispose of a washer and dryer at a previously arranged location.instead, they took the appliances with them and were overheard to be arranging for the sale of a washer and dryer. When the owner was notified of this, she claimed that the appliances were disposed of at a 3rd party disposal location. Again however, when the Better Business Bureau became involved they miraculously appeared in her husband's storage facility - can you say basement? When the inappropriateness of that was questioned, the new and improved position became - "you shouldn't care because you were throwing them away anyway."
The crew damaged furniture and the interior walls of my brand new home. I filed the appropriate claim and was told, in very vague language, that "it" would be processed within 90 days. Now here, I am equally to blame because I had never hired movers before, but... After 2 months of hearing nothing from the company, I had a friend repair the furniture - I had tired of it sitting in my new home looking awful. When the owner found out, she "denied" the whole claim on behalf of her insurance company.
When the crew arrived at my new home, they were supposed to reassemble all the furniture, but remember, they were double booked and still had another move to do. The office called me because the foreman wasn't answering his telephone. After he spoke to the office, he told me again that they had another move to get to and then he and his movers offloaded MOST, not all, of my belongings into my garage. They left in such a hurry that they had to be called back 30 minutes later for parts of my beds that they had not removed from the truck. Guess they got those confused with the washer and dryer. The owner's response to this when the Better Business Bureau got this claim, was that "yes" they had called, but no, they didn't have anywhere else to be.
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