On 06/01/05 I purchased furniture totalling nearly $1500 from Marlo Furniture in Alexandria, VA. At the time I made it clear to the sales person I needed the furniture ASAP. The earliest delivery date was 06/13/05 which I accepted although I had needed it by 06/11/05 at the latest. I was led to believe all was in order for deliver. On 06/12/05 when I did not receive confirmation of delivery I attempted to contact customer service which was closed. I did attempt to contact, through the automated system, the person's responsible for delivery but after over 30 minutes on hold gave up. I then called the showroom which had no clue and advised me to wait for my call. Well, no surprise from what I have read here but on the day of my delivery still no confirmation and I sat at home waiting. For nearly two hours I attempted to get through customer service to ask about the delivery but was met with no answer to my calls or eternal hold.
I then called the showroom to be informed I was not on the delivery schedule and that the furniture would not be in stock until mid July. I was furious, I could have special ordered elsewhere and have had a jump on the delivery date but now they were asking me to wait. I cancelled the order and followed up with an email to customer service. I do have to give customer service credit, they have since contacted me and apologized. They even admitted that the salesperson was in the wrong being he knew the item was not in stock when I ordered it. At this time I am debating rescinding my cancellation but not sure if I can trust them to come through with delivery, especially after reading comments here. I am tempted to follow up with a call to the president to ask how he can insure my furniture will be delivered as promised and what kind of financial incentive I may be given for my time.
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