We purchased our Clayton home in September. Our contract was for biweekly payments directly debited from our bank account. I even changed banks and Vanderbilt responded timely. Where our problems arose was just a couple of months ago. After 4 1/2 years of a perfect payment record, we switched from direct debit to payment book.
We missed our March payment because we were helping our step-daughter and her 1-year-old baby get an apartment. I spoke with Vickie at Vanderbilt on March 25 and explained the situation. I said we would not be able to make the March payment and probably not April, but that we would be able to make May and wanted to work out a plan to catch up March and April. Her response was "no deferments, no extensions." If we went 30 days past the due date, they would repossess. Not foreclose, which would take 3 months, but repossess. I suddenly realized I was living in a car!
We began researching the internet and read countless horror stories of mobile home repossessions. Knowing we would be unable to meet Vanderbilt's requirements, we started arranging to store most of our possessions and move out.
On Friday, April 8, as we were going to sign the lease on our apartment, I received another call from Vanderbilt. Now they want to extend our March and April payments because we are such excellent customers! If Vickie had worked with us to start with, this could have been avoided. As it is, we have moved and are now trying to arrange transfer of the home to Vanderbilt.
They continue to call me, even after I sent an email stating I prefer to have a written record of any future communication.
My advice: If you are dealing with ANY consumer loan of any kind, do not communicate by phone! Make sure everything is in writing!
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