My recent Roto-Rooter service call was professional, punctual, courteous, and clean. Roto-Rooter lived up to its reputation.
On Thursday, January 2, I noticed that the water level was not going down in our toilets after being flushed. I knew it was not a toilet issue, but probably a clog in the sewer line. I called Roto-Rooter and was given a service window of four hours. I then received a call back, informing me that a technician would be here in forty-five minutes. The customer service aspect of this experience thoroughly impressed me. I can't tell you how many wasted hours I have spent through the years waiting for appointments! The majority of these companies do not keep the customer informed or when they do, it's to let the customer know that they need to be rescheduled. This was especially important since we were expecting a snowstorm later that day that ended up dropping ten inches of snow! Our technician (Joe) arrived, introduced himself and displayed his credentials and then effectuated the repair. Upon completion, Joe troubleshooted the repair several times to make sure that we were satisfied before he departed. Once again, we were up and running (flushing)!
This was actually the second time we called on Roto-Rooter. The first time was on October 28, the day before super storm Sandy hit! Imagine our luck, needing service both times right before a major storm! No need to imagine, though, that Roto-Rooter was ready, willing and able, and our troubles went down the drain!
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