08/08 - un-like other comments, i had a BAD experience with Custom Car Crafters at the McNeil location. I had number of auto body services here since 1991. I dropped my Lexus SUV here for the several hail damaged on 06/05 and pickup on 06/14 when i got home to exempt the work under the shade on my drive way and realized ALL hail damaged area were still there but lay under a new coat of paint. I immediately contact ED LISTANDER / body shop manager with text pic to him. Ed said "sorry" and did not have time to check after the work done (it's happened is Ed last day of employ at CCC). He did transferred the info to his successor name Joe Southerland / insurance claim specialist to take care of the re-work, then pass to Wayne Deckard / body shop manager. The bottom line is my SUV came in for the hail damaged to be fix and came out with new paint on hood left & right fenders, but ALL hail damaged were still there. I requested to speak with the owner Richard Wood at least 4 times but no call from Custom Car Crafters. They made totals of $1188.42 and ALL my damaged were all still there. I don't recommend to any one to do business at this place. I am for sure that they are NOT get my business or from my family or people i know. I don't believed such scam still operate in Austin. Some one should investigate this business location. Thomas T
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