I had been having a lot of service people problems (whole home setup) with Directv lately and my Bill seemed to keep going up. I was ready to cancel until I talked to Shawda employee number 100211698 Chattanooga Tn. Not only did she make me a believer once again in DTV, but she was able to give me some discounts for my trouble and make me see that DTV does have people who care. It is a shame I had to call 3 times to reach somebody as good and as caring as this lady. But I am glad I did. Directv you should make sure you never lose a valuble person like Shawnda. Thanks Gary N
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