Have maintained a service contract on our heating & AC with Gallettair Inc. We had been very satisfied with routine maintenance. Also had used them to install a humidifier unit and all was satisfactory. Just recently we needed a repair on one of the gas burners. We were given an estimate and although we felt it was very high we assumed the repair was a big job from the description. The part replaced was a drip pan and the labor involved turned out to be under an hour. The service man did a very neat job and we assume our problem is resolved. However it is an outrageous price for a part the was no larger then a baking pan and 1 hour labor. Our charge was $ 600 plus After expressing our displeasure with management we were told that there are hidden costs that are included in that charge. If your labor rate is $185 an hour, how can you justify this cost we argue. My husband was told to check around on the cost of that job. To late for us but after doing so we have estimates of half that Galletteair price. We would naturally assume as long time repeat customers who pay this company yearly for maintenance they would be our go to and we would be treated reasonably and fairly. It is not my usual to not trust, but it is a lesson learned at a very high price. We are now in search of a better experience in heating and AC maintenance contracts. Be Warned...
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