Ordered a wrong part. Tech support was not at all helpful in selecting the right part, kept referring me to the online catalog. Had to get RMA number. Sent back for exchange. RMA was processed but replacement was never sent. Received partial refund, minus restocking fee. (May be fair, but still ...
We hired geek squad to mount a flat screeen tv we bought at best buy. First issue-they kept calling us and telling us we needed to pay another $179.00 to have them do the cables. We told them again and again we only want the service we bought-the mounting of the tv on the wall (which we paid 100!!! ...
So after much deliberation I decided on a $ 1000 HP intel i5 with blu ray, 17.3 screen all the bells and whistles. It is 12 months and a few days later and my hard drive apparently blew a bearing... Not my line of expertise. But all I know is that these products suck. A friend of mine had an HP ...
A good relationship with customers, making customers feel valued, respected, and an open communication with them will keep them to be loyal to you company. Chat agents and billing department staff I spoke with say the same thing as to why my recent orders are not processed although orders showed ...
I have an HP desktop that has been worked on three times without success. Now They are telling me I must send it in so they can attempt to fix it that way. They have replaced the part in question and it still does not work. My case worker says exchanging it for one of equal value is not a option. ...
My son has a HP laptop and it was under the one year warranty when I contacted hp for service. Apparently the a few screws fell out of the bottom of it and the alignment went wrong and damaged the fan. After spending an hour of my valuable time with someone who couldn't speak English well enough to ...