I%u2019m a retired guy trying to survive on a fixed income in this economy and thought Magic Jack would be a good way to save money on phone service. I read all of the negative reviews but thought, how bad can it be? Well, I found out! The sound quality is terrible, calls are dropped, calls go straight to voicemail without any notification, features (the few offered) work intermittently, I have never been able to talk to a %u201Creal%u201D person except a %u201Cchat%u201D representative who was useless and to add insult to injury, they will charge you over 30 dollars to release your phone number (port out) when you decide the money you save isn%u2019t worth the aggravation of sub-par service and try to change phone companies. It costs about 20 bucks to transfer your existing phone number to Magic Jack. That%u2019s okay. You are advised of this charge during sign up and you can decide if keeping your number is important before you proceed. There%u2019s no mention of the 30 dollar port out charge until you try to cancel. They have ignored my emails concerning this charge and, as far as I know, there%u2019s no way to talk to a %u201Creal%u201D person.
I can write off the initial equipment and service charge to %u201Cbuyer beware%u201D and %u201CI should have known better%u201D but a company who charges over 30 dollars for the privilege of cancelling their service and retaining your phone number is just wrong when your only mistake was to give that company a try in the first place.
I was with Vonage for years and was very happy. I foolishly ignored the reviews in an attempt to save a little money with Magic Jack. I%u2019m back with Vonage! Trust me; don%u2019t make the same mistake I made. You get what you pay for!
The only thing worse than this product is the quality (or lack) of customer service.
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