First off, you can't even find a place to write to get a complaint addressed; if you could, I'm sure they'd just ship your complaint off to another country where people keep saying they don't know what you're talking about. But that's just the tip of the iceberg for me. I have yet to find a customer service agent, both in-store and over the phone, that is willing to help their customers. I read another complaint in which and employee writes "If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars" and that's my point exactly. OD is solely about the bottom line, they only care about their profit margins, and are only concerned with protecting itself. What a crock if you ask me. I'm not saying that I believe Office Depot should go into the red to appease every customer but I do fully disagree with them acknowledging in their service plan that they could issue a check for the value of the product but choose to give a gift card back to the store that screwed you over to begin with. Their terms aren't even concise to begin with. I call customer service at, ironically, 1-800-GO-DEPOT (and I say ironic because after what I've been through with them, I will never, seriously, never, go back to an office depot store again) and different agents give different feedback on the same subject. I wonder why that is; maybe it's because they also aren't clear on what the terms and conditions are.
I am so frustrated and feel like it is just expected that I should be without a laptop that was sent in for a repair then "lost" for nearly 4 weeks that I would even consider purchasing a second product from their stores? Seriously? That's how I know that Office Depot could care less about their customers. And they just blame every other possible entity for their shortfalls - it was the manufacturer, it was the carrier of our warranties, it was the shipper. When will Office Depot just own up to their shortcomings so that they can actually have customers that are satisfied with the service they receive instead of just passing the buck? After all this, I will never shop there again and when I say never, I fully mean it. Recommend to all those who don't want to be in the same boat I am in to purchase online directly from the manufacturer and save yourself the headache.
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