I had a good experience using an Asus I bought two months ago. I honestly can't complain about the computer itself, at this point. The problem was with the ac charger which failed after 2 months. Simple problem and solution yet the laptop is useless unless you have adapter.
After contacting Asus, I ad to suggest to tech what they should do. I concisely said to overnight charger and I'll ship bad one. They wanted me to send old one back first. I threatened to return the computer since I bought it at Costco or simply send new charger. He made me fill out RMA form I had fill it out, include a credit card # and sign and fax it. The process took over 3 days. They finally sent out new one but did ground shipping with no return label. It took 10 days to get new one. My wife in the meantime, needed laptop for work. She had to use her 7 year old Toshiba that is still running. At this point, I just wanted to get it up and running to copy newer files. I would have returned it ASAp but my wife had recent files she needed to retrieve for work.
As soon as I got the charger, I backed up all files, sent out old charger at my own expense. I then returned the computer for a full refund at Costco, no questions asked and vowed to never buy an Asus since I can't trust their customer service.
I just bought a Toshiba, my third one, and I am glad I did. I've dealt with Toshiba and have been treated well and have most of my concerns resolved.
It's a shame, since I liked the Asus and was hoping to keep it for a while. But that one experience revealed to me what the future would hold. Apple sends out things overnight when they don't work. True, there are local Apple stores so I just exchanged things when I needed to, but that service is what I am accustomed to and I am disappointed that Asus did not fulfill commitment to satisfy the customer.
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