I have Toshiba laptop 1 year 4 months old. I have had the same re-occuring problem concerning online accessability. Every few months I hae to call to get this resolved thru there "customer service" center via phone. They now want me to pay $35 cause my 1 year warranty has expired, for there "assistance". They won't guarantee for the $35 they will sucessfully be able to help you. I spent $700 on this from Costco, & I promise that I will never purchase another Toshiba product as long as I am on this earth. I can see if years perhaps had gone by, in this economy they should be willing to help me with the basics of there notebook. I should have bought a Sony product, I had in the past & regret I went to Toshiba. If you take anything from this... I am an ordinary guy without much computer experience, do not waste your money on any Toshiba product because they simply will not stand behind their stuff. Thank you for reading
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