I bought a DX4300 from fry's electronics on 1/3/10 and in less then 2 months the computer would not power on - IF YOU ARE LOOKING TO BUY A COMPUTER - STAY AWAY FROM GATEWAY - unless you want a paperwight! Anyway went hunting for service numbers for gateway - none exists! That's a good start - found chat windows. These guys could not diagnose if the light switch was on or off if there life depended on it... After 4 different chat sessions (of course every time they want a survey!).. To make me feel good they give me a 866 number. Great. Call the number - its an automated answer - the last sentence of which is "sorry there are no more support options".. So thought let me try again. With chat - got asked this question "May I know how many wires are connected to the monitor" told him 2 - power and the monitor - his response -please swap these wires around - it only gets funny - he then asks me to swap the computer power cord with the monitor power cord - I could not convince him the connectors for both cords were different type (this went on for several exchanges) (good job I was not wiring an electric plug!) - then I get
"I will send the system to the sercice center Do you agree"... I then proceeded to ask if they had customer service manager. Response back "I am sorry, we dont have the previlege to access those information, however I can escalate the call to my supervisor".. I said great how do I do that..
Reponse back "I will provide you the voice contact number to get further information"... So he gives me the same 866 numbers I called before that told me "there are no other support options".. So I tell him this number is nothing more than an automated phone (you can't even leave message).. Then he responds "I am sorry, we dont have any other information regarding this issue. I am sorryfor the inconvenience" —then he hung up. I am not making this up - its way to funny to make up - I have the chat dialog saved!
If you are looking for a good laugh and you have few hundred dollars to spare buy a Gateway and you'll get to experience gateway service in short period of time - then enjoy the laughter. Otherwise like me (I did not do my research - actually I let a Fry's sales guy talk me out of HP into this. Shame on me...) and lots of other people (check the reviews) find out I threw few hundred hard earned dollars...
I am of the opinion this gateway junk is not worth repairs - the cost of shipping would be more
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