On March 27 I requested a Dell XPS M1730 laptop within the telephone (Dell Purchase identification and Order Quantity available upon request). The order was quickly delivered to an address in Tx and also the gear was obtained in great working order. Originally I had been excessively happy with the merchandise; nevertheless, following a couple of months I started to possess a quantity of problems. They certainly were originally simple enough to solve and appeared to be pretty program to get a computer. As time approved these problems appeared to grow and were no further easy problems and today concerned both equipment and application (e.G., battery, RAID setup, OS, storage equality, etc.) and needed several, many hours about the telephone with Dell Assistance, which itself was excessively bad.
After many months of trying to solve these problems I required that Dell take return of the gear and problem a complete refund. After several hours with Customer Service (also excessively bad) it had been agreed they'd return the pc less a-10% restocking charge, to that we decided. I had been educated the price (less the restocking charge) could be returned towards the charge card used-to buy the gear.
The gear was delivered to Dell on October 19 via advantages and was established as obtained on October 22. The e-mail from Dell confirming the return suggested a reimbursement could be released within thirty business days (i.E., by December 3). After 30 business days no reimbursement have been obtained and upon request with Customer Service I had been informed that the replacement battery released many months before hadn't been delivered. Again, I had been necessary to have further conversations with Customer-Care (all of which requires roughly one-hour because of maintain occasions and bad support) who ultimately decided the battery had actually been delivered which my consideration could be shut along with a reimbursement could be released quickly.
Many more months handed but no reimbursement was obtained. I again named Customer Service who mentioned a check had actually been released and sent towards the address to that the pc was delivered; nevertheless, I had been no further living as of this target. Moreover, Dell mentioned the reimbursement could be released towards the charge card; there is no reference to a check. Upon request with Dell I had been informed that because the purchase was over 18 weeks previously a check was the only real choice. These details wasn't supplied at that time we decided to the reimbursement and had it been I'd have supplied an alternate target. Consequently of the miscommunication I got my problem towards the Customer Decision Heart that we was informed may potentially offer fast assistance.
Our first-contact with this specific division happened on December 23 via a contact from MR (initials of consultant). I quickly approached MR and described the problem. She decided to matter another check, this time around to an address in Philippines (my present home). On January 8 she established a sign in the quantity of $2,730.37 was shipped to my tackle in Philippines which I ought to get the resources within 15 business days (i.E., January 29). By today (March 12) this minute check hasn't been obtained. It's now been more than 100 COMPANY TIMES because the pc was delivered with no reimbursement continues to be obtained. On March 3 I had been informed a next check was released and could be delivered overnight the next evening. Consequently, I ought to have obtained this check up on the 4th. Again, by today-this next check hasn't been obtained.
The Customer Decision Heart doesn't be seemingly ready to cope with this issue. Every time we talk or industry emails I'm knowledgeable they've no more info or may have info within the coming times.
I'll continue to check out up with Dell; nevertheless personally I think that I've exhausted all paths to acquire this reimbursement and therefore have posted a state towards the Better Business Institution and approached regional information channels in Austin, Tx (near Round Rock) to determine if they're thinking about assisting me solve this issue.
I'd welcome any reaction from Dell regarding this issue.
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