Well, I don't really know where to start. I will however say first that my business computer, the one in which I conduct my small business has been down since January 28th with no avail from Dell. The first technician that Dell sent to my home, acted in a very unprofessional manner. He put his hands around my waist and also smacked my behind when he was leaving. There were also "other" comments made that I felt were inappropriate. That particular day, he did not fix my computer. After he left, I filed a complaint with the Attorney General, that should be on file with them. After that day, I waited four more days for Dan the tech to return. Upon his return, I tried to stay away from him unless he had a question. After stating that the part they sent this time still didn't fix the problem, I asked whether I could now be considered Priority since it had already been nearly one week since my computer had been down. I also asked if there might be someone e
lse that could come and fix it. I asked this because Dan had already stated that the next few days were going to be busy for him and he would be unavailable to fix my computer. At that point, he shouted (and I do have all of this documented at home)"AMANDA, IF YOU WANT SOMEONE ELSE TO FIX YOUR COMPUTER, I'LL PACK UP MY STUFF RIGHT NOW AND YOU CAN DEAL WITH DELL!". I was shocked. I went into the living room where my 11 year old son was. I was in tears. This was totally inappropriate and hurtful. I am a single parent, trying to run a small business and make an honest living.in these times, business has been hard enough without having to be without operations for nearly two weeks, then on top of that, having a stranger grab me, smack me and scream at me. I will go on to end the story of which has still not actually come to a conclusion. I called last evening upset after Dan left and explained that I NEVER wanted him back into my home and requested a different tech
nician. Well... After yet again after five transfers, I am still trying to explain the situation to someone I am not so sure even understands the English language very well. The gentleman stated that he made a request into Bantek (spelling?) which is the contractor of Dan and stated that he was no longer to be working on the computer and that someone else should be assigned and also that the call should be expedited and finished tomorrow (2/6). He told me that I should get a call by 10:30 am. If I did not, then I should call directly to Bantek and ask what the hold up was. Well, I waited until 12:00 pm and still no call. I called the number that he gave me. I again has to speak with an International representative. I explained the situation, that I am much tired of explaining. I must add that I think I told a representative at least 25 times to change my contact number to my home phone. No one changed that either I suppose because each time someone asks me, it's
still my cell number. Now... I will go on. I spoke with someone at 12:00 that told me that a technician stated he tried to call me at 11:00, well, that was a lie because I had both phones by my side the entire morning! I finally got someone to understand the entire scenerio and he called another technician in which I was so pleasantly introduced. The "new" technician stated "I don't know why anyone called me, she is not my jurdisdiction". WHAT? I proceeded to ask him during our three-way conversation. He stated it again! He said "there is no way I can get to you before mid next week". Again, I am both so totally angray and very upset and exhausted. I quickly stated that I needed to talk to someone supervisor. The Int. Rep stated that he would contact the supervisor..."please hold the line" he stated. When he came back. Of course there was a voice mail left to yet let another human try to fix my complete mess. After about 20 minutes the supervisor call
s me back and explains that he has read all of the notes (which notes from which rep... I have no clue) and he stated that he was sorry and that he would have someone call me first thing Monday to get my computer fixed. Well, he was polite, but I still had no resolution.in my opinion, he should have contacted someone and had them either fix it yet today 2/6 or tomorrow 2/7, but who am I? Just a repeated consumer, in which read an add on Dell's website regarding next day service for XPS systems, in which I own. At this point, I have been out of a computer for nearly 2 weeks and am completely frazzled and left to wonder about our world. I have lost 2 weeks worth of work and have been touched and screamed at. I also wanted to add that before Dan left the other day, he made it clear that he thought I should "calm down" (his own words). I suggested that how should I calm down when I have two children and bills to pay? He clearly said "we all have bills". I thought
to myself..."and your getting paid".
Damage Resulting = I think that I have clearly represented the stress and hurt that this situation has caused me. Also, nearly 2 full weeks loss of work. If there is anything you might be able to do to help me, I would be so appreciative. Amanda:)
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