I purchased an Acer Aspire One Netbook pc. An excellent pc - till it smashed after a few months of utilizing it. It simply would not boot-up. Therefore - I visited contact customer support. Today - NOTHING in Aceris supplies they provide whenever you purchase the computer includes a telephone number to achieve them. Nothing. Actually, should you visit there site for tech-support online (that will be also horrible) - you-can't look for a telephone number there possibly! They intentionally conceal it! I am not producing this up either - it surely can not be identified. I came across it by googling for this online - also it works out that the PC Magazine consumer have been so kind regarding post-it online after likewise discovering it difficult to locate. [It Is 800-816-2237 incidentally.]
Whenever you call it is a great 5-10 units of having to somebody via a labyrinth of entering serial numbers for the device. After I eventually got through, certainly I'd an issue that needed delivering the equipment back.in the beginning though, at my cost, I had been informed to visit Geek Team or someplace like this (charge me $65) since Acer wouldn't conserve or get my information off my hard drive - once I delivered the pc back it'd probably return having a reformatted drive. And so I did that. After which I had been informed to deliver the pc, at my very own cost for their restoration service. I will advise you again this computer is under guarantee and it is a few months old.
And So I ship it in, plus they maintain it for nearly fourteen days before it's delivered back in my experience. Throughout that period there's no method to understand its standing or when it may be delivered in my experience.
So when it returns - I transform it on - and again it generally does not boot-up. Simply fails. And so I call-in AGAIN - and am informed to deliver the pc in AGAIN for them. This time around ACER may spring for that cheapest feasible (3-day floor Fedex Delivery) return shipping - however they allow it to be very hard since in the place of supplying a Fedex Payment quantity or perhaps a shipping tag - they offer anything called a "Fedex Fall Off #" which just approved Kinko Fedex or real Fedex department individuals understand what related to. It is utilized so occasionally should you contact Fedex (that we did) they do not understand what it's both. And also the Acer repetitions about the telephone do not let you know this - if you visit a normal Fedex area (just like a Mail-Box etc.), that we did, most people are confused until by myself I determine this out by calling into Acer assistance all over again. Oh - and Acer assistance is run with a independent organization that'll not determine itself - it isn't actually ACER. And when you submit your PC AGAIN when I did they do not actually facilitate the fix - you-go in to the same line as very first time repairs. Therefore today my device is on its 3-time return visit to Acer - and we will notice what goes on after I have it in another fourteen days. I am currently out $65 $11 for my initial delivery for them - which is on the $380 device. This is actually the toughest consumer knowledge I Have had in my own existence and I'd recommend that you simply don't purchase the Acer Aspire One - if you don't think nothing can actually FAIL.
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