Purchased MJ and it worked fine for a couple of months then I got an error message about having to plug it into the USB port. It WAS plugged into the port. I downloaded the fix-it file and it still didn't work. I spent about 8 maybe 9 HOURS in about 4 or 5 sessions trying to get it fixed. Every time I attempted to text with them we had to start all over from the beginning. It was a real pain trying to get past the chat stuff. THEY don't have a phone #. Isn't that strange, no phone number for a company that touts being able to make phone calls for free? The help? Tech support had me doing everything including re-booting my machine. Guess what? When you call back you can't get to the same person that knows what you have gone through. They ended up taking me into the regedit file (or something like that) and making changes (twice) when it was all over I could no longer find my CD burner, my DVD burner, anything else that was on a USB port and I couldn't uninstall the MagicJack. Finally, I told them to just quit pretending and send me a new MJ. I have since taken my computer to the shop, added another hard drive, moved everything to the new drive, reformatted the C: drive, re-loaded windows XP, moved my programs and documents back and I am now going to use an old barebones computer to have MJ loaded with Outlook so I can finally use this wonderful money-saving device. So far this technological wonder has cost me about 24 hours and about $600.00. If they had a phone # it would be a lot faster trying to make this marvel work. I am convinced that IF I had been able to speak with someone that knew what was going on they could have made this thing work. Unfortunately, the first person you chat with is a Dodo and when you are kicked up to someone that has real tech experience you get to start over from the beginning because THEY don't trust their cohorts to have done the right thing.
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