This is an ongoing saga. You call HP CS. You have to answer some robot; then get put on hold. Then someone answers the phone, asks you for all this information, including model # serial # to check your extended agreement (which someone put the wrong date on, but doesn't matter since the printer is the 2nd one received this year from HP because of problems). Then you get transferred to another phone — ONLY TO HAVE TO ANSWER ALL THESE same QUESTIONS AGAIN!!!
Now why do they give you a complaint number? Why do they make you repeat the same thing? Why when it's in the computer and person #2 sees it, do they ask you for your full contact info, serial number, type of machine, etc. Etc. All over again?
It's plain dumb!!!
This IS A COMPUTER COMPANY!!! And they have a DUMB, customer unfriendly customer dis-service, customer drive us crazy service department.
0 comments