Charter's so-called "high speed internet service" is just as slow as my old, cheap dial-up. I have called, "chatted" and emailed for various problems, but to no avail. My "high speed has never worked. My "free" email address sent all my emails into the ether and now marks all outgoing mail as SPAM and won't send anything to anyone. Even when I try to forward things to MYSELF! Charter told me initially that because I had not paid the extra charge for "line service" that to call a technician to fix the internet service that they never correctly installed would be an extra charge. The only thing the online 'chat' people can apparently do is change my password. This frequently needs to happen since I can't access my own email or billing account. When I have paid online, CS said I still owed the old bill, until I gave them my confirmation at which point they quickly renigged.
Their people do not speak english. This is VERY apparent on the online chat. My husband teaches ESL, I know whereof I speak. One only need look at their word choice and syntax to see this. They usually hang up before any problem is even addressed.
I have reported them to the Better Business Bureau for breach of contract. I invite all of you to do the same.
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