We purchased a printer, top-shelf so when it had been delivered it had been a "restored" item. We asked why whenever we bought a printer we obtained a restored one and named. They informed us it was typical exercise and also the printer was assured to not become as bad as fresh. Nicely see and reduced finished wouldn't produce whatsoever. After hours about the telephone and many telephone calls we were informed a brand new component was required by us. We desired to return the printer however they again assured us the issue was not major. A couple of days later the brand new component was obtained by us. The bit of garbage nevertheless did only print-out images and consume document. Again many times backwards and forwards and actually hours and hours speaking with somebody in India and lastly something representative we were again informed by them we had a need to substitute a component. It'd be delivered overnight and we'd be happy. Again we'd simply requested for the money-back or even the "new" printer we'd initially bought. No, the issue will be solved by no this component. Fresh component comes, deploy, darn thing nonetheless fails. Back again to the phone disaster that is endless. You want to return this bit of garbage at this time. No-no something representative will be sent by us to your residence to fix the issue. Per week later somebody informs us it is faulty he'll look after it, works for fifteen minutes and turns up and also have a brand new one delivered and we have to contact, Offered us the info to exchange with a few figures. Again many telephone calls later there was a one on the road. It came with delivery labels to come back the one. All we'd to complete was attach anything and advantages might choose up it. Fresh printer comes, again RESTORED!!! Disconnect from the very first one pack it nice and up good for cargo and catch another restored one-up and when again, the darn thing wont produce. Many more hours about no one and the telephone really wants to cope with us. We obtain a complete reimbursement and therefore are informed since the thirty days has handed the can't provide our cash back to us. We described the problem, had them take a look at all of the support, calls issue figures etc. Etc., documents Eventually after telephone calls, actually we've invested over five hours about the telephone with one of these individuals they accept return our cash. We were informed these sent us more delivery labels so that as quickly because they obtained both models back our funds could be delivered. Products sent back and after reduced and see no reimbursement three months. After another time about the telephone we were informed the funds were acknowledged to the "paypal" consideration. Where the resources had originate from for this purchase this really is. It's now been 12 months and we haven't gotten a cent. We have been guaranteed by many calls to paypal no reimbursement has been produced by Dell. My spouse is in holes as she is resting with no printer has a company to operate and totally overlooked by everybody she's speaking with al Dell. I've no idea how to proceed next apart from attempt to consider them to judge. Are you able to be of any help us at-all? This can be a traditional situation of the large organization stating too poor and messing within the small-time customer, cope with it.
Thanks
Dennis
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