I just signed on for a year with Nextel for my husband and I. I choose a plan for 39.99 that included unlimited direct connect and 500 minutes for both phones. When I received my first two bills I had miscalculated and it was determined that a higher minute plan would suit our phone needs. I ...
I ordered 2 phones and a "Team Share" service plan through Nextel's website on Jul. 12. My credit card was charged for the ordered amount and a confirmation email was sent with detailed charges included in the charges "Deposit Subtotal: $0.00" On Jul. 14, I recieved my phones ...
I've read many of the compliants on this website, and while I was a little surprised by the number of people who are fed up with Nextel, I guess I'm not really that surprised. Here is some of my story.in July I decided it was time to get a new cell phone service (I had Cricket before). My boyfriend ...
I have been trying to cancel the monthly billing of my son's Nextel cell phone service to my credit card for over 5 months. The first two months I called customer care. I was told this could be handled over the phone. Each upcoming month, I still was receiving billing to my credit card. I finaly ...
I am a Nextel customer care rep. I have been doing this job for 3 yrs now. I must say that I am VERY tired of having customers call in and think that we are just slaves there to do thier bidding and that we are nothing, that we have no thoughts or feelings of our own. If we don't know the answer to ...
Like so many other people I find on this site, I was also screwed by Nextel. I won't bore you with the particulars, but I spent numerous hours dealing with nextel in person, online and on the phone. All rational attempts to solve my problem were futile. As a last resort I threatened vigorous legal ...