If you find a charge on your credit card statement from "IAN Travel Serves", know that it originated from Hotels.com, a company with incompetent "Customer Care" and one that appears to practice fraudulent charges. I returned home after a personal trip and discovered a charge ...
An honest mistake exposes the Hotels.com ripoff scheme. I booked a two-night stay in a hotel using Hotels.com. The total charge was $230.78. When I checked out of my hotel, they had accidentally placed the two nights' cost on the credit card I gave at check-in. The hotel reversed the charges and I ...
I booked a hotel with hotels.com and paid for it in full more than 4 weeks prior to my stay. My daughter was turning 16 and she invited 3 friends to go to Disneyland. We were at the park and it was getting late so, I decided to call the hotel to let them know that we would be checking in late. When ...
We booked our trip after Hurricane Emily came thru Tulum Mexico so the knowledge of damage and closed areas and hotels were known. They sold us a complete package hotel, air, all inclusive and with hotel transportation for a package price (had no ideal individual amounts of each part of pkg.). The ...
Three rooms, double occupancy reservations made with hotels.com for one night in Fresno California for our son's college graduation. We drove from Menifee to Fresno, five hours, to arrive and find out that two of our three rooms were identified at the hotel as being reserved for the night before ...
My sister and I and our two babies had reservations via Hotels.com months in advance to stay at a Sleep Inn at the Bradenton, Florida airport. We paid for the week's room in full before we left for our trip. Upon arriving at the hotel, the manager acted like we had no reservation and refused to ...