I will never ever ever order anything from Viva Terra again. I received a gift item that didn't fit. I wanted to exchange it. I tried emailing customer service, but no one ever replied. I ended up calling. I spoke to a customer service rep who said he'd take care of everything, but I never received ...
Company Holiday presents requested on 12/12/07 with 3-time shipping were never obtained. Named on 1/9/07 and was told that because of an ice storm and the Christmas backlog the order was not processed. Comprehend the snow storm, but did not they understand Holiday was arriving? These were refunding ...
Where you can start. Requested something special, 2-day shipping. Got proof. Never delivered. Was handed phony delivery rule. Delivered 40 emails, NOT JUST ONE reply. Named help-lines, on-hold over one-hour, after 4 calls ultimately got a boss who explained the things were ""proven to be ...