Orlando is not only refusing to refund tickets which they have admitting were voided but are in fact charging 2 additional tickets which were never issued nor asked for. These charges did not occur until AFTER the initial request for a refund for the voided tickets had been made. ...
Universal's policies seem designed to make the lines as long as possible. Why? To sell their hotels (guests get to skip the lines) and to sell very expensive, deceptively advertised express passes that allow you to skip the lines. First, Universal has MUCH shorter hours than Disney, even when they ...
This incident happened during our visit to Island of adventures theme park, Universal Studios Orlando. We had just finished our ride at The Amazing Adventures of Spider-Man, when while leaving the vehicle my husband realized that his wallet had somehow slipped out of his shorts pocket in the ...
My name is Denise and I live in the Tampa Fl area. Yesterday, the 22nd of Nov. I took my 2 daughters, my grandson and his friend to universal studios, orlando to celebrate my Grandsons 17th birthday. The day went well, until there was an incident while the two boys and the aunt waited in line for ...
While enjoying the 2 parks during our holiday in orlando, at the end of one day there, a rep asked my husband to fill out a survey, to which he kindly declined, a second survey rep, came over and said sarcastically " have a nice day sir, you black bastard" he thought we did not hear ...
On May 18, my family planned to spend the day at Universal Studios Florida. We paid $15 to park. We didn't know there were 2 parks. I asked an employee, and he told me the admission price included both parks. Posted price information, which was hard to find, led me to believe the only ticket ...