United Airlines customer service is outsourced to India. So callers get to talk to a nice but condescending person who is not sufficiently empowered to resolve serious issues. If you call corporate to speak to one of their customer service folks, you are promised a return call within two days that ...
On 4 Sep 08 I took a flight from Boston to Burbank alone with my two children, ages 1 and 2 (I purchased 3 tickets). Since my husband is military, he is often unable to travel with me. When I got to the gate I was surprised to find that United did not offer pre-boarding for those traveling with ...
On Aug. 25, I had been touring from O'Hare and examined in in a kiosk, where the printer was damaged, and so I could not produce my solution. I shifted to another kiosk and somehow after I attempted to check on my carrier, the equipment had browse the bag in the prior kiosk also and charged me for ...
I had been visiting Dayton via Dallas, where I'd to alter the trip. Whilst the trip 843, was postponed because of the complex trouble, it achieve 45 minute following the planned arrival-time at Chicago. The floor employee Mr. CDEAVAN at detroit was so rude, irritating and misguiding me the trip has ...
It is interesting to note that United Airlines has dropped the slogan, "Fly the Friendly Skies of United." Either United knows that they cannot keep tdhis promise (of "friendly skies") or they simply do not care. I believe it is the latter. Throughout the 80's and early part of ...
On Nov. 21, I purchased a round trip ticket through Expedia from RDU to HYS. My return flights on Dec. 11 were cancelled. Cancellations were weather related. Great Lakes Air and American Airlines (AA) rebooked me with the same itinerary for the following day. However, the AA agent told me that ...