Recently the trackball on my Blackberry locked up. I called T-mobile to see what my options were. They had me check the water damage sticker on the inside and said as long as there was no water damage, the phone was under warranty and would be replaced for free. The sticker was still all white, so ...
I am highly, HIGHLY, disappointed in the customer service my wife and I have received since we signed up for service on April 6th. We ordered phones online and she picked up the package at the UPS department here in town. When we got the package, it had been opened and resealed with clear tape and ...
I had tmobile for two years and after my two years was up I cancelled my phone with them. I was told that my contract was cancelled and that I was done. I thought that was true until I get a bill from a collection agency for $249.00. I was furious and called T-mobile to find out why I was charged ...
I had T-mobile service for over 4 years and left only because the coverage at my house was sub par (not even 3G). Moved on to a provider that offers 4G. I live less than an hour from Washington DC and 1000ft from Interstate 66 and still have slow coverage. I waited for my contract to end to avoid ...
I have had TMobile for a long time. Now that AT&T is taking them over, I have read reports that they have fired many of their customer service support staff. They left me on hold for six full hours, no one ever answered. I have tried to find the information online and it is impossible. I want ...
For almost three months I have been waiting on a refund from t mobile that is rightfully mine. I called in to make a payment of $70.00 on a t mobile account as a favor for a family member, cs in error took out $170.00 from my account (debit) with my card. I immediately requested a refund. I was ...