I've used Taxbrain for 4 years and have highly recommended them to many people but this years experience has changed all that. I'm one of the thousands whose money was sent to the wrong bank. I check with the IRS customer svce rep who said my refund had been deposited on 26th of January but no one ...
Tax Brain sent me an email apology yesterday and I was curious as to why they are apologizing now. Since last Friday they have been rude, dismissive and curt when I contacted their customer service line and chat customer service line. Then I went to the internet today for an update as to when I ...
I've used taxbrain with ease for nearly a decade now. I have, until now; been pleased with their services. Taxbrain sends out completed tax returns allowing the individual to charge their fees by submitting returns to another bank, which collects the fees and then disperses the remainder of the ...
As many of you all, I as well have been affected by this screwed up, but what really gets me is they knew since Jan 16th the funds where going to wrong bank and tried to resubmit the return to the IRS, but when that didn't work they cont. To file other customers taxes until the 20th when they got ...
It is stupid that a company like taxbrain.com was able to be licensed to do income taxes. They knew that they sent the wrong banking routing number to the IRS on January 16 and they did nothing to try and correct it before they were to receive the tax refunds for January 29. When you call the ...
Taxbrain.com filed my return and it was accepted by the IRS on 1-16-10. I opted for taxbrain to take my fees out of my return and was given a website to Santa Barbera bank and Trust. Santa Barbera Bank never received my refund as mine too went to Republic bank instead of Santa Barbera Bank. I did ...