I ordered a spa pump, they never shipped it. I've made numerous calls and emails and they said they would credit our account but never have. Today they told me our account has been credited but it has not. ...
Avoid this retailer!!! Refused to deliver advertised products. On 3/2 purchased a solar heating controller kit consisting of a Goldline GL235 control module, a diverter valve, a valve actuator, and two temperature sensors. After three weeks, only received control module. I suspect that this ...
Ordered $70 tax worth of products on April 11. Today is May 30. Product has not arrived. No contact from pools etc.inc. Not 1 e-mail, letter or call from pools etc.inc. I called them last week. I did reach someone, who said they would call me back and did not. I called another person who told me ...
Company sent damaged good in June, still waiting for new part to arrive. MANY MANY phone calls made to company and their manager SHAWN who blames the distributor and PROMISES the part will be there "wednesday" when you call wednesday to say it hasnt arrived, he says it will be there ...
I ordered a pump and motor on Nov. 18. After two weeks I contacted there customer support (Shawn / Greg) asking where it is. I was informed it had already been shipped. I asked if they could send me a tracking number. This wasn't done. Waited another week and asked the same, and got the same lie ...
Pools Etc Inc continually lied about sending me my rebate forms and then lied about issuing me a credit/refund for the amount of the refund. They kept telling me they would issue the refund, but they were having problems in accounting. They are liars! Do not do business with this company!!! ...