Rocker-recliner tips over backwards when I recline and put my arms up. Carol, the sales person said she knew about it. She does not have the authority to do anything about it nor can she get the authoratative branch to address the problem. ...
A sofa purchased in November has MAJOR discolations/fading of the red fabric. The back right pllow constantly pulls/puckers in the corner. A technician took pictures and, after a week, the decision rendered was that there are no defects with the sofa. It looks as though I spilled something on the ...
I purchased two Lazyboy reclines in September. They provided eitht attemptempter seatrests/footrests over an 18 month period. They never deliver a product which was not defective. Customer Service declared that since they went bweyond the warranty period, I was not entitled to a chair which was not ...
Many years ago this company built decent furniture. I owned one. My old La-Z Boy recliner wore out, so I bought a new, leather recliner from them about 10 years ago. Spent about $2,100. Bought one for my wife at the same time. Hers was covered in fabric. The frame on mine has broken 3 times. They ...
About 4 weeks ago I purchased a La-Z-Boy home theater set from the clearance department of my local furniture store. I now need a replacement motor for the power recliner and the store told me that since it was purchased on clearance that La-Z-Boy would not honor the manufacturer's warranty even ...
I have two leather sofas - one started to lose its color on one of the arms and the seat of one cushion within 3 months. We had it replaced after being told that this situation was very unusual. They also came out, looked at it, and pronounced that yes, it would be covered under the warranty. We ...