I had been a customer of Hughes Net for several years, beginning when they were known as Direcway. Due to the pooooor customer service, I decided to discontinue my service and change to Wild Blue (excellent service). In order to discontinue service, one must call a phone number which is apparently ...
HughesNet/DirecWay service was supposed to be high-speed satellite internet. There was $600.00 set up fee. Service was $60.00, billed monthly and automatically to our debit card/checking account. The service failed. We spent more than 35 hours trying to contact them through their tech support ...
I was a customer since about a month after i upgrade to the DW7000 modem and prof. Package, I started having trouble with my service. After several tech calls they said it was my dish and had a repair tech call me. The repair tech would not come out on Saturday to fix the dish on during the week ...
Direcway aka Hughsnet is completely dishonest. I live in an area where it is impossible to get a good enough line for even a modem to work, so I fell for the line "satellite high speed Internet service." This is a farce. They use a FAP, "fair access policy program," to limit ...
They got me! I believed I'd have faster internet and no need for a phoneline. The speed is the same as dial-up. The biggest problem is my internet connection is not consistent... It is constantly down. I have had a service technician at my house 4 times in the past 9 weeks, and spend countless ...
I would really like to use uppercase, because i am so upset with these jerks. I "upgraded" to the "professional" plan to get faster email upload speed, and now i can't even use my email! Idiots...!! I am so tired of hughes.net; formerly direcway.com. They have screwed up ...