I have sent letters to the Attorney General and BBB regarding the overbilling and unauthorized charges on my credit card from this company, no help. I have spent countless hours on the phone, writing letters, sending emails and "tweaking" my system. If there was any other way to get ...
We ordered HughesNet satelite internet service, after seeing their television commercial and being sick of dialup internet. The lady on the phone said that the latest she could schedule us for an appointment was 3pm. I went with an earlier appointment because our jobs (wife and I) don't let us out ...
I had Hughesnet installed 12-11-06. Tech installed tested and told me speed would pick up after it finished downloading files. I did all kinds of speed test, to no avail. I called Tech Support and went through evry step. Transferred to tier 4 Tech support and waited 3 days for them to call. Was ...
I had been a customer of Hughes Net for several years, beginning when they were known as Direcway. Due to the pooooor customer service, I decided to discontinue my service and change to Wild Blue (excellent service). In order to discontinue service, one must call a phone number which is apparently ...
HughesNet/DirecWay service was supposed to be high-speed satellite internet. There was $600.00 set up fee. Service was $60.00, billed monthly and automatically to our debit card/checking account. The service failed. We spent more than 35 hours trying to contact them through their tech support ...
Direcway aka hughsnet is completely dishonest. Being in an area where getting a good enough line to even get a modem to work is impossible I fell for the line, "satellite high speed Internet service." This is a farce. They use a FAP, "fair access policy program" to limit data ...