Never, have I worked with a company with worst customer service. During my 6-month stint with them, I experienced hundreds of dropped calls, internet and phone systems. We would call in a repair ticket, call back, and the company acted as if they never heard of our problem. I was going to go out of ...
Do not buy a fonality IPO. This company is horrible. They are only in it to cash out on an IPO. 1. They are incompetent and have horrible processes. AS AN EXAMPLE: I called in a 7:30AM Eastern Time thinking that maybe their customer support was open (I was a new customer and didn't know their ...
I was looking for a phone service for my small business and spoke to Fonality. We used a softphone on our computers and they seemed to be a great fit. After talking to the sales rep he assured me that I would be able to cancel the contract at anytime with a 30 day notice if I was unhappy with the ...
Fonality support is completely terribile. We regularly have fallen calls, poor phone quality, along with other phone problems. We've recorded a large number of assistance demands but have experienced no quality. Furthermore, their phone host falls constantly. One or more times per week, the ...