I write this while I am on hold with DirectTV - whom I have been talking with for over 2 hours solid. I have spoken to 8 people in 5 departments. I should just hang up and not try anymore, but the principle of this drives me crazy. I placed an order as a new customer on 2/7/10 and scheduled ...
Every time I've ever made any kind of change with Directv they have always charged me wrong. Then when I call to get it changed it's someone who can barely speak English or has such a thick accent I only get about half of what they say. I finally thought I found a way around it and asked for an ...
In January we had a problem with our reception. A service representative came to our house to investigate the problem. He discovered that the eye on the satellite was faulty and replaced it. In February we received our bill with a $49.95 service charge. When I called to dispute the charge I was ...
DIRECTV made an unauthorized withdrawal to my checking account. Customer Service is useless. Agent kept telling me he as no supervisor. Then he said his supervisor is in a meeting. Said I would hold for his supervisor, he said I can't do that. ...
I was offered a promotion which gave me their most expensive package known as the Premier package free for a period of 5 months. The regular price for that package is $109. I was planning to downgrade to their cheaper package once their promotion period expired. But the promotion prematurely ended ...
Directv allowed my roommate to extend MY contract without my permission. I realized that he ordered DVR, and he said he would pay the extra $6 a month. I was never once told that it was a two year commitment. Now I tried to cancel the service when I moved out, which was two years after I originally ...