I've been with Delta Air Kilometers for a long time, a handful of years before they explained they've ended my kilometers and my amount wasn't great anymore. Consequently American Express Delta provided me a card, first-year free and that I said Yes. Today they declare my handle doesn't complement ...
July 27 Richard Anderson Ceo Delta Airlines 1030 Delta Blvd Atlanta, GA 30354 Dear Richard: As a rule, I don’t usually take the time to write letters following poor customer service, but I have decided to make an exception after my recent experience with your airline. My flight out of LAX was ...
I purchased a ticket for a trip for April. Due to a family emergency I needed to cancel the flight. The ticket agent (name Sherri) assured me that she would waive the cancellation fee due the nature of the cancelation. When I went to use the eticket I was told I would need to pay a $75 fee even ...
In July '08 I booked a flight for my 12 year old nephew. I told the agent several times that he was only twelve years old and that he was travelling alone. I was never told that there would be a $100 fee each way until two days before the flight when we rechecked the reservations. Maybe, just maybe ...
I have been flying with different Airlines all my life and I have never been so disappointed as I have with Delta Airlines Inc. We went to Hilton Head for a peaceful vacation to celebrate my daughters Birth Day and on the way back Delta lost my daughter's bag with all her Birth Day presents and ...
I was not aware of the $100 EACH WAY surcharge until getting to the ticket counter (after the round trip ticket was paid in full). I wrote a complaint to Delta who's boilerplate response was that it was standard operating policy to decline waiver of this fee. Although I informed Delta at time of ...