So I had Time Warner Cable in Wilmington before I moved out here to Hampstead NC. Great company, fast internet. So I call Charter, go with the 5mb high speed internet. Works great for about 2 days. I suddenly notice a drop in speed. So I ran some pings to the west coast and to Raliegh NC, and my ...
My internet stopped working on June 27. I called Charter to have it repaired. Someone came out on June 30th and said that there is a problem with the outside line, and he would have to call a special repair person to fix it. He said the repair person would be there the next day. The next day came ...
I have been paying $5 per month for as long as I can remember, for a service called "Big Movie Tier " which, after I just recently questioned them about (I've been trying to figure out their bills for years and, if you've ever seen one, you know it can drive you insane), and was told it ...
I have been a customer of Charter for two and a half years and always thought them to be great. That is, until last week. Now I know they are ridiculously unprofessional! I had to spend hours on the phone with a bunch of lying sales agents to get an upgrade, they gave me different prices on ...
On 01/08 I went online to pay my bill and authoruzed the amount of $84.30. They took this amount out twice. Date and time are the same. I have now spent 2 days going back and forth between Charter Communications and my bank. Charter claims they cannon refund one payment because I paid it online. ...
Two years ago, I contacted Charter communications regarding my interest in their internet service. A woman in sales talked me into the three Meg residential service. During the first six months, there was no problem with the service. After that point, my email would not work and page requests were ...