I bought a Samsung Intercept for $79.99 plus tax in April and it worked well for about 3 months. Then it started malfunctioning. I called and asked for a different model phone, same price. I was told it was against company policy. They could only replace it with another Samsung Intercept. Within a ...
I ported my phone number from Sprint to Assurance on Thur 4/4. I was told it would take 24 hours. I could not check Friday night nor Saturday. When I checked on Sunday, Assurance first put the blame on me for cancelling the sprint account which I did not cancel. I was told that I needed to call ...
My phone is unable to get a signal where I live. It doesn't matter whether I am in the house or outside. There is no signal. Yet, if I drive 30 miles to Spokane, I get a signal. But between my home and Spokane I get no signal. This started Monday at midnight and it is now Thursday. I have talked to ...
I had a free phone service with Assurance and this month I didnt receive my free minutes. I received several emails and text messages in another language which I could not read. I attempt to call customer service, what a BIG mistake and a BIGGER waste of time. I called and a lady answered the phone ...
One cannot have two Lifeline phones. Assurance fails to tell subscribers that upon joining. They realizeyou may have an existing Lifeline after a few weeks and send letters stating people cannot have two Lifeline services. The letter states that if you want to continue your other service and cancel ...
I am going around in circles right now with these people. Their customer service is bs and they hire the worst people ever to work for them. I have tried 3 times to order a replacement phone and they have cancelled it 3 times for no reason. When I get a hold of their corporate office I am going to ...