Do not call A & E Factory Service in Houston, Texas. They came out for repair... Charged us a service charge, told us the parts were not available anymore and left. My husband found the parts on the internet for sale. I called A & E back and nobody has called us. It's been 3 weeks. Terrible ...
I had no choice but to use A & E Factory Service. I have a new home warranty and A & E is the company I was allowed to use under this warranty. I had an appointment for Saturday, 12/30/06 from 8am - 5pm. On Friday night, the night before the appointment, I received a confirmation call from ...
I have been without a washing machine for 64 days and counting! A & E Factory Service, a company owned by Sears, has been absolutely non-responsive and lack any form of client care and assume no responsibility for their lack of organization and incompetent technicians. They just don't care and ...
I have been without a washer for 64 days and counting! The problem began on September 21 when A & E was first contacted to arrange an appointment to service the washer for the following problems: Error code indicated that the water was not draining and additionally would not spin. I was told ...
July 31 I bought a Whirlpool Side by Side Refrigerator in 2003. On July 6, the machine failed. A&E Factory Service could not send anyone out until July 12. On July 12, they declared the problem to be a defective computer chip and charged me $245, On July 28, the machine stopped working in the ...
On 10/31/05 I purchased a Kitchenaid oven, recommended by a Sears sales associate. On 6/4, while I had my kithcenaid range on the self clean cycle, the oven stopped working. The fuse blew and the timer on the oven went out. When I replace the fuse the range top worked, but the timer remained out on ...