I received my bill and noted that the alleged contract I have with Verizon is apparently meaningless. The bill that was $170.12 last month is now $176.06 this month. The reason, as explained by the customer service representative on the phone, is that the Internet charges had increased 13.5% from ...
Verizon seemed like the best option when I first signed on for FIOS nearly two years ago, in 11/09. A few months into the contract, a customer service rep talked me into switching from regular FIOS telephone service to the digital voice service, with the promise of saving money, plus adding a few ...
I signed up for Verizon Residential Phone Internet service in Jan/ Feb. I called specifically to ask questions about a "bundle" package I had seen advertised online that included Verizon Freedom Essentials (unlimited US calling), and 4-7 Mbps of high-speed/DSL internet service. The ...
Been a Verizon customer for 3 years. Ordered phone services (Freedom Essentials), Verizon DSL and Direct TV. First this was supposed to be $136 per month for all 3 services. Not once has it been $136, instead it's been anywhere from $145 to $179.80 for three services that were supposed to be ...
My complaint is towards Verizon, I feel that the billing company is very incompetent. My service which is TV and internet was disconnected last night 4-19-11. I called and spoke with someone and states that I have an outstanding balance for $162.00. I told him that the $162.00 bill had just ...
I first realized Verizon were lying b*tards when I called them last summer, requesting assistance with my internet service, which had mysteriously stopped working. I had signed up for wireless internet, but when I called the service number on my bill, they claimed they didn't offer wireless ...