I just want to let EVERYONE know of my beyond horrible experience with Empire today. I have been a long time repeat Customer who has spent $40-$50k with them over the last 5 years between my two homes. Everything in our first house went perfect, couldn't have asked for more. Our second home, ...
I placed an order on 3/13. I left 11 messages for the sales rep because of concerns with the order. I never received a call back. I call Empire to confirm the order and delivery date. I was told the order wasn't compleated in the computer but Empire would contact the salesman, Ken Kaye. I didn't ...
Salesman when I asked if they took old carpet said no we can't have old carpet that may have fleas in vehicle then use vehicle for new carpet.installation coordinator said that was ridiculous they take all old carpet and always have. Day installation remainder of deposit was to be signed before ...
On December, I paid a deposit of $560.00 and was told that I would be receiving a call within 10 to 14 days regarding my order. The order was placed by Matt E., after a month has passed with no word from Empiretoday. I called on January 11 and requested a refund of my deposit because I had no ...
I called Empire today because of their guarantee on TV next day installation which took 2 weeks to get installed. When the carpet came I questioned the installers to make sure what I paid for was what I was getting the carpet looked a little differant from the sample which I had picked from. They ...
My wife and I replaced our rugs in the home. We thought that we were getting a deal with the % off that wasn't true. When the sales person told us it was interest free for one year instend of having the deal were you only pay for a small area rest free. That didnt happen. We're told the rugs were ...