This episode started in December of last year when we decided to upgrade our service to HD. Had we known what a fiasco it would turn into, we would never have made that decision. The following is the sequence of events. We scheduled our service for the 23rd of December. The technician showed up and ...
This company not only once but twice let someone make changes to an old account of mine without my knowledge or permission. They did not cancel my service as I requested on two separate occasions, once in July and once in August. They show no "record" of me ever calling to cancel, never ...
DirecTV, plain and simple, has no ethics and does not operate on a human level. They cut customers off on the phone, have customers talk to people who can't be understood, rip new customers' old TV antenna wires out without permission, and when you are trying to cut costs and need to go to basic ...
In Nov we signed up for the Direct TV special of 34.99 per month (which after tax and other charges costs us 76.17). With that we were told we would receive a free portable DVD player. Months later, after many phone calls and letters written, we have still not gotten our free DVD player. Instead we ...
After being a customer of DirecTV for nearly 10 years, we finally said enough is enough! We had taken a lot of things for granted over the past 10 years, but we finally decided that we were going to change satellite providers. We were tired of our satellite constantly going out at intermittent ...
I moved to Florida from California recently and had my dish moved. When I got here and tried installing the dish, they told me I could not install the dish here at all because I would not receive any signal. When I called to see what could be done, they told me that I could do nothing about it, so ...