I bought abought 18,000 dollars worth of furniture from the Room Store and all in all they have been good about fixing things untill now. I called them and told them there was a hole in the back framing of the wedge section of my sofa and they said they would come and pick it up and fix it. They ...
We purchased a special order with a new employee so after many hours the manager kept tearing up our contracts saying the sales guy wrote things wrong. We ordered our chaise to be reversed and not knowing company jargan or policy we signed order. They would not honor to match sales prices and ...
I ordered a special order, Entertainment Center, from the AZ Roomstore in late Aug. I was told it would take 4 weeks, but later learned it would be 8 - 10 weeks. After several attempts to contact the Manager and Asst. Manager (5 calls) of the store I finally talked to the Asst. Manager. I waited to ...
Boght a chair that broke within the first thirty days they came out to fix it. It lasted about 2 hours then broke again they said they would not fix it again. And i bought the ins for it. I'm going to small claims court today. ...
I am so not happy with the out come of our situation with The room store, On Saturday November 1, the room store made another attempt to deliver me my love seat and chair that they have had now for over two months. I of course had to refuse the merchandise once again. This will be the third time ...
I purchased a couch and loveseat a couple years ago and they have had a lot of issues. Ie springs, stuffing, frame coming through leather and more. The Roomstore has send Alterior Designs to my home to fix the problem every few months. It was never fixed right. About a month ago they informed me ...