Consumers, We spent nearly 3000.00 bucks at this place only to find that they will never honor there "warranty". When we called in about the finish coming off our coffee table the jerk manager at customer service told us owell, youre stuck with it now. WHAT? We sent 3 letters to different ...
On May 2nd 2007 I put in a warranty claim for a couch that I have. I did buy RoomStores, "5-year furniture protection and Extended Warranty Plan". The recliner handle broke, and the padding on the recliner got minimized to a mere centimeter or so. No worries, I have the warranty right? ...
I purchased a dark brown leather sofa and loveseat from the Roomstore in March. I also bought the 5 year purchase protection plan. In November, my baby niece was very ill with a kidney infection and had an accident on the sofa (urinated). It soaked into both cushions as well as the bottom of the ...
On 2/11/06 I ordered a sofa, chair and ottoman from Jason at the Ray Road location. He informed me that the furniture was in stock and could be delivered to me the next day. After the order was placed he came back and said it wasn't in stock and said it'll be next week, (the week of the twelfth) ...
Back in Oct. Of 2003 I placed a special order for a $3000.00 sectional. The salesperson called the manufacturer to make sure it could be oredered in the color and the fabric that I wanted. We were assured that we would have this piece of furniture the week before Christmas. When the time cam and I ...
I spent $1900 on a Douglas sofa/recliner combo, only to have it break two times in 2 months. After a month, the left-side recliner was sticking and difficult to close, we called, and they sent a repairman out to fix it. About a week or two later, the right-side recliner completely broke to where ...