I scheduled a preventative maintenance visit for April 23. I have an active PMA contract covering the three ac units - two of which are new and installed in October. The Cool Ace technician showed up at 4:45pm and I watched what he did - basically removed the electrical panel and ran some pressure ...
I have the 10 year service schedule which I purchased last year. Part of what they claim when they sell you this is that parts that break in the future are sold to you with no labor or trip charge included in the price. I had my first inspection this year and they said I should replace the ...
June 15 I purchased a brand new air conditioning unit from Cool Ace Air contract #501487 with a 10 year parts, labor, and compressor warranty. July 7 the air conditioner failed. That evening Ace Air sent there technician Dan to my home to diagnosis the problem. He told me the inside blower motor ...
June 15 I purchased a new air conditioner unit from Ace Air contract #501487 with a 10 year parts, labor, and compressor warranty. No obligations with Ace Air on my part were pointed out on that contract. July 7th the air conditioner failed. The evening there technician Dan came to my house and ...
This company is a ripoff. We have had Ace Air come out to our house 8 times over the past 3 years to no avail. It's now year 4 and we still have the same problems and they refuse to come out again, they literally told me to call another company. They really don't have competent employees. I think ...
On Sept 9 Ace Air sent 4 techs to my house to install a new heat/AC unit. On Sept 10 my husband, Bill, discovered that during the installation a line to our alarm had been cut. He contacted Ace air and the installation manager, Claude, said they would reimburse us for the repair. I returned home ...