I have had the most horrible experience ever at two (2) separate koons locations. I started at Woodbridge where I was given a stack of blank forms because my paperwork was lost and the guy told me all they owed me was "OK SERVICE" so I went to College Park, Spoke with the VICE PRESIDENT ...
Bought a '04 van from them in April it is now june and still no title because they never registered the vechile and then tried to blame someone else. They never filed for the certificate of ownership therefore no title. Also we transferred tags from another van to this one so we thought, come to ...
I went in to complain about cold starts where missing and rough but once motor was hot there was no problem. I told Rich, my advisor, this and it seemed like to me a tune up would resove problem. He sugested I get the dianostic test for $90.00 I declined two times then he said "you will ...
This is hard for me to write because in order for me to do so, I first had to admit that I was duped. My story is this... January 26. I had just worked out a deal on a 2001 Ford Focus ZX3 with my salesman, Tom Higgins. I was eighteen years old and immensely excited about my new purchase. I did my ...