First of all, I will state that during the sale of my Verizon contract, there was no mentioning that I would be possibly getting a used replacement phone. I did not see Asurion's name of anything referring to a third party when choosing the insurance option. According to a class action lawsuit that ...
Dealing with the only claim we have ever filed has been a disaster from the start. My family and I have experienced the worst customer service that we have ever seen. Here is a quick overview of what has so far occurred. 1. Started a claim and was told I would be given a sub-par phone, compared to ...
After paying nearly $200 in Insurance fees and $50 to replace the phone, Asurion sent us a dud. The LG cell phone we had could access the web—this piece of crap cannot. So essentially, we paid them to send us a worthless piece of equipment. We want out money back. All of it! And, if we do not send ...
First off I would like to state that I am appalled at how much a company can rip you off, and that it is totally legal. I had my cell phone stolen and called Asurion. I expected to pay a small deductible. I owned a 2 year old Blackberry Storm, and they wanted to charge 89 dollars to get a ...
I've been with Verizon wireless for over six years now, and with their offered insurance company Asurion for just as long. Recently I needed to replace my GZOne tough water proof phone with another on using my insurance which I pay for. It took me two months to finally receive a phone, and it's not ...
On Saturday, June 6th I lost my phone. I was in a rush to go out of town and didn't know where. I called to suspend the service and was informed that I was paying $5.99 a month for insurance on the phone and I could call and file a claim to get a new phone. On Monday I did just that. Come to find ...