Please avoid this company if possible. I have no other service provider in my rural part of the County where I live. They are horrible to deal with. Bad DSL performance. Very little support (difficult to obtain). Hours on the phone to resolve billing complaints. Missed service appointments ...
To add insult to injury, on June 14 ATT decided to add a "minimum charge" to your long distance phone bill - even if you canceled this service like I did months ago and don't use it at all. This new charge shows up as "Minimum Usage Charge" of $2.00. After the Federal Universal, ...
I called AT&T on Dec 13 to change or phone service from Charter to ATT home phone service. Told we'd be connected on Dec 21. On Dec 16th I received a phone call from AT&T confirming installation on DEC 21, along with keeping our same Phone #. I had to take DEC 21st off of work as AT&T ...
Complaint revolves around customer service at AT&T. Why did it have to take 7 calls and unbelievable hold times for the 7th CSR to give me proper information??? These people don't care and what's more, don't know answers and are definitely inept at problem solving... Obviously not trained ...
Ever since I moved to rural TN ten years ago ATT ripped me off again and again. I am fed up and moving. Once I leave TN I will never ever use ATT again. Most of the customer service people are nice except the one I got today. ATT cheated me so many times I have lost count. The last time was this ...
This is the second the sales person I spoke with about overcharges convinced me to bundle internet, which needs upgrade to do it, along with long distance unlimited, which is higher than I called on my per minute plan. The first time, I went back to my old service because the plan ended up costing ...