Hello, I am sending this email because of the horrible customer service I have received from Wizards of the Coast in particular Magic the Gathering Online. Recently one of their moderators reported me for what they said was a violation of the official code of conduct. Following this report I was ...
They charge ridiculous prices for product and event entries and hide in the fine print of the contract that you don't own any product you buy. So when they run you through a gauntlet of not being able to play unless you interact with thousands of other people (many not so pleasant I might add) and ...
The staff is rude, they swear, they mute you for asking in game help, they abuse their email support by closing tickets or spamming irrelevant copy and paste templates. I had asked for my money back after they do not allow muting of in match players. My wife, son and I were abused multiple times, ...
The main website for the game Magic: The Gathering Online claims one can "play the demo" and redirects to this web page, which promises a free trial. This web page provides step by step instructions on how to access the free trial. After lengthy time and bandwidth consuming downloads ...